No option

It is no longer a matter of choice. You can now no longer make silent calls.

Download more information (PDF)

Whilst OFCOM are still consulting on the changes made to it's statement of policy, it has been made publically clear that deviation from the new policy will result in action being taken. If you do not wish to be fined, you must ensure that:

• Any abandoned calls carry a recorded information message which identifies the source of the call and offers the person called an opportunity to decline further calls from that source;
• Calling line identification (CLI) must be presented on all outbound calls from call centres using automated calling systems;
• Telephone numbers dialled then abandoned should not be called again for at least 72 hours, unless a dedicated operator is available to take the call;
• Abandoned call rates must be below three per cent of total calls for any 24 hour period for each campaign; and
• Records must be kept to demonstrate compliance with these requirements.

More information: OFCOM website

Don't fall foul of the law

This hasn't come as a suprise to us. We've been following the issue for some time, and were the only organisation to publish documentation demanding use of the information message.

We understand that you do not have the time or the staff to read and interpret the all the relevant legislation - especially as these changes must be made immediately. Fortunately, we've spent the last 6 months doing this for you. We can help you quickly remove silent calls from your organisation, implement the NAA message instead, and ensure that you have minimal disruption to your efficiency.

This service is available as part of our fixed price consultancy scheme. The price we quote is the price you pay: there will be no hidden or additional charges from us.

We will review your dialling operation and tell you what you need to do to stop silent calls. Additionally, we can project manage the implementation of these changes and train your staff in the different aspects of the dialling legislation.

To take advantage of these services simply either call us on 01625 421 903 or click the order button in the blue panel.