The true cost of offshoring
8th April 2005
What could be the real cost of offshoring your call centre?
The PSF Economy and call centres
24th February 2005
Over the next 10 years we'll be making a move to a different style of working. How will this affect your call centre...
The new double glazing
30th November 2004
Darryl Beckford discusses the annoyance of LCR/CPS call traffic sales, and the benefits of switching from BT...
Better enforcement is the solution to silent calls, not more legislation
9th November 2004
MP Kevin Brennan (Lab. Cardiff West) today introduced a bill to make "corporate nuisance" calls an offence, it was reported by scotsman.com. He also made claims that the Direct Marketing Association’s code of conduct was too weak...
Firstpoint of sale
8th September 2004
It was announced today Concerto software have acquired Rockwell Firstpoint Contact from Rockwell Automation. This division of Rockwell is responsible for producing Rockwell's two main products in the call centre...
Not enough companies aware of Corporate TPS
15th August 2004
Not enough companies are aware of their obligations under the new Corporate TPS rules. An amendment to the Electronic communications (EC Directive) regulations, which came into force on 25th June 2004, means that companies now...
