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New look for Call Centre Focus
27th September 2005
The UK's leading call centre publication gets a face lift.
The ICO responds and DB releases first draft of code
26th July 2005
Evasive but sufficient information is received from the ICO and Darryl Beckford requests consultation on a new code of practice.
Silent calls - the information message
13th July 2005
Darryl Beckford requests guidance from the information commissioner...
Your call centre, the next target?
10th July 2005
With terrorist attacks in London, should security in your call centre be reviewed?
How not to buy (Call Centre Focus)
8th July 2005
The new way of buying technology is...not buying it.
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